Pharmacy Technician - Prior Authorization (Remote Option)

Location: Grand Rapids, MI
Date Posted: 02-12-2019

Jackson Pharmacy Professionals is currently recruiting for a full-time Pharmacy Technician in Grand Rapids, MI. We are looking for a patient-oriented, reliable, and personable candidate. This position requires at least 1-3+ years of prior authorization experience, Please review additional details below and apply today!

Pharmacy Technician Position Details:
  • Monday-Friday, 8am - 5pm
  • Immediate start date!
  • 6+ month contract with potential for extension
  • Prior authorization duties
  • Remote option available! 
  • Responsive, professional, and friendly team
  • Full benefits including medical, dental, vision, and 401(k)
  • Top compensation; between $15-$16/hr DOE

Position Description:
  • Respond to incoming calls from current patients and prescribers’ offices, as primary representative, to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships that yield loyalty.
  • Document refill requests and patient contact in computer system.
  • Ensure that callers’ needs are met, address questions and concerns and escalate issues involving complex clinical matters to clinical team as appropriate.
  • Process prescription refill orders in accordance with defined policies, procedures, regulations, and guided by focus on customer service and refill processing metrics.
  • Facilitate communication between internal team, patients and prescribers’ offices to support patients’ therapy compliance through transmittal of status updates, template letters, notifications of triage or transfer, and other similar actions designed to maintain effective and efficient response and superior service quality.
  • Contact patients to schedule delivery of medications in keeping with their requirements or to communicate refill denials and encourage follow up contact with their prescription provider. Access records in computer system to identify and follow up on failed attempts to contact patients and providers to schedule medication deliveries and re-attempt contact, maintaining attention to details and avoid delays or interruptions in therapy.
  • Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records. Ensure that work activities are conducted in compliance with regulatory requirements and the organization’s defined standards and procedures, and in a manner that provides the best available level of service and quality.
Pharmacy Technician Position Requirements: 
  • Superior telephone customer service and relationship building skills.
  • 1-3+ years of customer service experience
  • 2 years of prior authorization experience
  • MI Registered Pharmacy Technician 
  • Professionalism and organizations skills
If you are interested in this opportunity, please apply today for consideration!
Alyson Messegee
National Director
JPP - Jackson Pharmacy Professionals
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